Shipping policy
Shipping Policy
At Siolin, we strive to deliver your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days.
- During product launches, sales, or holidays, processing may take slightly longer.
Shipping Times
Estimated delivery times:
- Europe: 5–10 business days
- United Kingdom: 5–10 business days
- United States & Canada: 7–12 business days
- Australia & New Zealand: 7–15 business days
- Rest of the World: 7–15 business days
Delivery times are estimates and may vary depending on customs clearance, local carriers, and your location.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number so you can monitor your package.
Customs, Duties & Taxes
Import duties, taxes, and customs fees may apply depending on your country's regulations.
For Standard Shipping, these charges are not included and are the responsibility of the customer if applicable.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
Siolin is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Once an order has been dispatched, we are unable to change the delivery address.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged in transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate and provide a replacement or refund where appropriate.
Delivered Orders
An order is considered delivered once the shipping carrier marks it as delivered.
Siolin cannot be held responsible for lost or stolen packages after delivery.
Shipping Delays
While we do our best to meet our delivery estimates, delays caused by customs inspections, weather, carrier disruptions, or other circumstances beyond our control are not the responsibility of Siolin.
Contact Us
If you have any questions about your order or shipping, please contact our support team.
Email: email@siolin.com